Listed below are a few important details to assist you when booking your accommodation.

Assistance in Resort
You have chosen to spend you holiday in a private villa or apartment and as such we intend to respect your privacy.  This means that we will not be hustling you onto the local coach trips (unless you would like us to) or asking you to attend "welcome meetings" that take huge chunks of time out of your precious holiday.
However, should you need them our Resort Manager is at hand and available 7 days a week.  They will also call at your accommodation midway through your first week to answer any questions that may have arisen since your arrival.
You can contact the Resort Manager on 00357 9904 7693 (emergencies only after 7pm)

Child Safety
Although the safety of your children is important to us please ensure that they are supervised at all times especially when near any swimming pool areas and high balconies.  The final responsibility of your children rests with you.

Disabled Customers
Although MedSun Holidays is not a specialist provider we try where possible to ensure that our properties are suitable for as wide a range of guest as possible.  We hope that in providing you with enough information regarding each property, you can choose the one that suits your needs the most. If you do have any special requirements please notify us of these and will aim to provide you with a number of properties that match your holiday requirements as well.

Occupation/Vacation of your holiday accommodation
In general our properties can be occupied from 2pm onwards.  In order for us to ensure that the property has been properly prepared for the next guests arrival we ask that you vacate the property but 10am on the day of your departure.  In making your travel arrangements your travel consultant will be able to advise you of suitable flights so that you can avoid long waiting time entering or leaving the property.
In some circumstances we may be able to extend the vacation time at a small additional fee.  Please ask our Resort Manager on your arrival if you require this service.

Maid Service
Maid service varies from property to property.  Standard service is for linen and towels to be provided prior to your arrival and changed on a weekly basis (if stay longer than 1 week).  Towels at the property are for bathing use only and we request that they are not used for sun bathing by the pool or taken to the beach.  So villa owners do provide beach towels at an additional charge for the duration of your stay and is specified within the property details.

High Chairs and Cots
If you require high chairs or cots please notify us at the time of booking, so that we can ensure there availability on your arrival.  A supplementary charge will be added to your invoice.
Cots are provided locally and may differ to those you use at home.  Some property owners provide a travel cot and unless specified all cots are provided without bed linen for hygiene reasons. 

Pool Garden and Property Maintenance
If the property you have chosen has a pool or garden these will be tended to by the owner of the property or by staff who have access to the property and villa.  The garden areas are tended once per week, the pools are tended to twice a week.  The maintenance of the pool and garden are normally completed in the early morning, however these agents do not have fixed hours and so we would be unable to provide the exact time of their arrival.  However if you have any concerns regarding the cleanliness of the pool please contact us and we will arrange for the owner/pool cleaner to attend immediately. 
If you have children and are renting a property with a pool please ensure that they are supervised at all times in the pool area.  If there is an "Infinity" style pool please take extra care as these pools have an open drop from the edge of the pool.
The property is checked prior to your arrival and after your departure for any faults.  This is so that you enter your holiday villa with everything in full working order, for you to enjoy your time away to the maximum.  If any faults arise during your stay please let us know so that we can inform the owner of the property and repair or replace the affected item.

Personal Security
Unfortunately, crime is a fact of life throughout the world. Although we try to ensure that we provide adequate security at the properties you must take responsibility for you and your personal affects at all times.  Some of the properties listed there is access to a safety deposit box.  We advise in these circumstances that items such as passports, cash, travellers cheques and and jewellery and any other items of personal value are placed in the deposit box when not in use.

Passports/Entry Requirements
It is your responsibility to ensure that you have a valid passport and visa to enter Cyprus.  As Cyprus is a full member of the of EU (European Union) holders of a full British passport do not require a visa.  British Nationals may stay in Cyprus as a visitor for up to 90 days and you should ensure that your passport is valid for the duration of your proposed stay.
For longer stays, you will need to apply for a residence permit by contacting the Civil Registration and Migration Department.
If you require further information please contact the High Commission of the Republic of Cyprus in London on 00 44 (0)207499 8272.

Insects and Animals
Mosquito's are endemic to the warm climate of Cyprus especially during the summer months.  You will also find ants and cockroaches along with other insects.  Mosquito's can be kept at bay by a good repellent and some properties have netted screens to reduce their access to the property.  There are also mosquito plug ins available locally for a few pounds and are worth the money as they also deter other insects.  Although not ideal in such a hot climate children should be kept covered at all times to reduce the risk of a bite further.
With many properties being surrounded by gardened areas and farm land there is also the risk of rats and mice. Cyprus is also the island of cats and many roam wild around the complexes in search of food.  We request that you do not feed these animals as they quickly become accustom to the source of food.  This can not only become an irritation to you and your family but they will also continue to seek food from the property after your departure.